Shipping & Refunds
We are currently shipping within the United States and to Canada. All items will be shipped via USPS First Class or Priority Mail. You will receive confirmation with a tracking number once items are shipped. If you do not, please email us at firstname.lastname@example.org. Shipping costs are determined by USPS and are calculated by actual product weight at checkout.
Orders ship out within 3-5 business days, often sooner. When your order has been completely processed you will receive an email notification with your tracking number.
We strive for 100% customer satisfaction. If you are unhappy with your purchase, yarn in its original (unwound) condition and packaging with no exposure to the elements, animals, smoke, or strong fragrances is eligible to be returned/exchanged.
Please notify us with details within 7 days of delivery date and before sending it back. Purchaser is responsible for return costs. Refund(minus original shipping) will be issued upon safe arrival of items. Exchanging for a different product is always welcome. If your items were damaged in transit, photos of the package, damage and any other applicable documentation is required in order to file a claim with the post office.
Kits, bundles, and discounted yarn, are final sales and not eligible to be returned or exchanged.
Please keep in mind that colors vary between screens. If you are unsure about a color, please contact us at hello@floraadorafibers and we will help you out. Also keep in mind that dyes lots vary as well.