FAQ/Store Policies

 Privacy Policy

  I will never sell your personal information! I use it only to complete your order, and if you’ve subscribed, send you periodic newsletters.

 

Shipping

I currently ship within the United States and to Canada. All items will be shipped via USPS First Class or Priority mail.  Shipping costs are determined by USPS and calculated by actual product weight at checkout.

Orders usually ship out within 2-3 business days.  When your order has been completely processed you’ll receive an email notification with your tracking number. You may get this notification a day or 2 before the order is actually mailed. If you don’t receive a shipping notification, please contact me at hello@floraadorafibers.com.  Any custom charges are the buyer’s responsibility.

Once orders have been shipped, they are the customer's responsibility. I am not liable for lost or stolen packages. If your package was lost please contact USPS directly to resolve the issue. If your package was stolen, please know that is not the responsibility of Flora Adora Fibers or the package carrier. Track and monitor shipments closely to decrease their risk of being stolen. Purchasing insurance is an option, though you may need to upgrade to priority mail for that.

 

Custom Orders

I am not currently doing custom orders

 

Pricing
Yarn prices are subject to change at any time due to wool, yarn, dye and shipping cost fluctuations.

 

Return policy

I strive for 100% customer satisfaction.

Please contact me if you are unhappy with your order for any reason, including damage or receiving the wrong item, so I can work to resolve the issue.

Payment will be refunded through the method that you paid after the returned item is received in good condition. The customer is responsible for shipping costs, as shipping charges are non-refundable.  Email hello@floraadorafibers.com with questions.

Refund (minus original shipping) will be issued upon safe arrival of items. Exchanging for a different product is always welcome. If your items were damaged in transit, photos of the package, damage and any other applicable documentation are required in order to file a claim with the post office. 

Yarn that is unwound or caked is not eligible for a refund or exchange.

Discounted yarn and other sale items are final sales and not eligible to return.

Please keep in mind that colors vary between screens. Also, that dyes lots vary as well. If you are unsure about a color, please contact me at hello@floraadorafibers.com for help.